Payment Statuses
There are several statuses associated with a payment as it goes through its lifecycle. Below is an explanation of the various statuses:
- Scheduled: The payment scheduled to be sent has not yet begun processing.
- In Process: The payment has begun processing.
- Completed: The payment has been processed. Additional information is provided for processed payments including:
- Payment delivery method
- Date the biller received the payment
- Date the money was withdrawn from your payment account (available for payments made electronically and by trust check)
- Date the biller posted the payment to your account (if the biller provides this information)
- Canceled: You canceled the payment for this bill.
- Failed: The payment was returned either because there was a problem when an attempt was made to withdraw the payment from your payment account or because the information sent with your payment was not sufficient for the biller to credit your account. This status can also occur when the funding account associated with the payment has been closed.
- On hold - – Payment is pending action by financial institution, payer or under dual control.
- Unverified - Biller information needs to be updated and verified before payments can be sent out.