Below is a list of all the possible payment statuses and their definitions:
On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please call 1-800-763-8600 to remove the hold.
Pending:
If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your bank account the next day.
If this is a payment you received, the payment is being processed and the funds will be deposited into your bank account within 3 business days.
In Progress:
If this is a payment you sent, the recipient was notified of this payment and the payment is being processed.
If this is a payment you received, the funds are en route and will be deposited into your account within 3 business days.
Failed: A payment may fail due to one of the following reasons:
- The recipient is unable to validate access to the mobile phone as provided by the sender.
- The funds could not be deposited into the bank account provided by the recipient.
- There are insufficient funds in the account to cover the amount of the payment.
Stopped: The sender stopped the payment after the send date. The funds are returned to the sender's account.
Expired: The recipient has 10 days from the send date to provide instructions on how to deposit the payment, after which the payment expires and the funds are returned to the sender's account.
Completed: The payment has successfully been deposited into the recipient's account.