A payment may fail due to one of the following reasons:
- The recipient is unable to validate access to the mobile phone as provided by the sender.
- The funds could not be deposited into the bank account provided by the recipient.
- There are insufficient funds in the account to cover the amount of the payment.
Failed payments due to insufficient funds are not automatically resubmitted. NSF payments must be rescheduled manually by the Sender by logging into Pay a Person and rescheduling their payment. Notification of a failed payment is generated and sent to the Sender via email. The intended Recipient of the payment receives notification that the payment was cancelled, but no reason given as to why it failed. Payments can be rescheduled for the next business day at the earliest.