We're here to assist! Whether you have a question about your account, need assistance with a loan, or just want to say hello, you can reach us through the following channels: (phone, chat, email or in person)
Member Service
For general inquiries, account assistance or online banking support:
Phone: 803-469-8600 *Skye is available 24/7
Hours: 7am-7pm Monday - Friday and Saturday 9am-1pm
Email: MSC@safefed.org
Lost or Stolen Card
Report a lost or stolen debit or credit card immediately:
Debit card lost/stolen. 1-866-820-0097 24/7 Card Support
Credit card lost/stolen. 855-556-1963 24/7 Card Support
Loan Department
Need help applying for a loan?
Phone: 803-905-7536
Email: Loanservicecenter@safefed.org
Past Due Accounts/Collections
To obtain assistance with your past due accounts:
Phone: 803-905-7541
Mortgage Services
For mortgage applications, escrow questions or refinancing:
Phone: 803-905-7516
Email: MTG@safefed.org
Title Requests
To request information on a title or updates for out of state registrations:
Email: TLT@safefed.org